Seasoned Product Manager with over 9+ years of experience specializing in CRM, and eCommerce products. Adept at leading product-led growth initiatives, and delivering AI-powered solutions.

Passionate about solving complex problems with elegant, simplified solutions.

📍Locations: Berlin, Germany / Chennai, India

<aside> My product values

Customer-Centricity Ensuring that the products are feature-rich, valuable, and relevant to the users.

Outcome-Oriented Focus on outcomes rather than outputs. Measure success by the impact the product has on users and the business.

Deep Collaboration Building cohesive and well-integrated products while being easy to work with.

Rapid Iteration Launching minimum viable products and then refining them based on user feedback and data

</aside>

Integrations worked:

Featured Work

What I love to do:

Breakdown big problems into multiple small ones

https://www.figma.com/board/C4dx2JUKfL8HFOHrBqqRb1/Google-Ads-<>-FW-CRM-|-Topic-breakdown-|-User-Journey?node-id=0-1&t=oO4vSYOCgiRhj9Va-0

Published articles:

SaaS, it's time we learn from the Gaming Industry | HackerNoon

🧗‍♀️Skill Sets:

• Product Roadmap Development
• Product led-growth
• Leadership
  • Stakeholder Management
• Market Research and Analysis
• Data-Driven Decision Making
  • SQL
  • Google’s BigQuery
• Customer-Centric Mindset
• Agile Methodologies
• Technical Understanding
• User Experience (UX) Design
• Financial Acumen

⚒️Tools:

1. Product management ClickUp, Jira, Asana, Monday, Notion, Confluence

2. UX Figma, Adobe Illustrator

3. Whiteboarding/Wireframe FigJam, Miro, Balasmiq, Lucid chart

4. Data analysis Power BI, Looker, Heap Analytics, Mixpanel, Excel, PostgreSQL

5. Customer management Hubspot, Zendesk, Freshdesk

🧠 Favourite Frameworks:

1. Double diamond 💎
2. Think it, Build it, Ship it, Tweak it 🚢
3. RICE Scoring Model
4. Design thinking
5. Lean startup
6. Agile product management

👔Career Timeline:

💼Work experience (9+ years)

**WATI by Clare.ai**

Senior Product Manager | March 2025 - Present

**Freshservice by Freshworks Inc** **

Staff ****Product Manager | July 2024 - March 2025

Charles GmbH (1.2 years)

Product Manager L3 | May 2023 - June 2024

*Freshworks CRM by Freshworks Inc** *(6 years)

Senior ****Product Manager | January 2023 - April 2023

Product Manager | January 2020 - Dec 2022

Marketing Automation Specialist | May 2017 - Dec 2019

Digitally Inspired Media (1.4 years)

Junior Digital Strategist | February 2016 - May 2017

**Blazedream** (6 month internship)

Management Trainee | June 2015 - January 2016

Praxify Technologies (6 month internship)

Management Trainee | April 2014 - August 2014

🏫Education

Anna University Chennai

Bachelor of Engineering (BEng), Electrical and Electronics Engineering 2011 - 2015

St Johns Matriculation Higher Secondary School, Chennai

High school, Mathematics/Physics/Chemistry 1996 - 2011

Contact details:

📞 Phone:  +49 15252-162457, +91 90039-12604

📧 Email:  *i[email protected]*

🔗 Linkedin: linkedin.com/in/iamnaveenj

🤌 Languages: English, Tamil, German A2

🛹 Nerding Outside Of Work

Amateur Guitarist

https://1drv.ms/v/s!AmQX_5E8vexdgZdVzm7bqP-cu8VlAg?e=5caMiS

Do-IT-Yourself-Enthusiast

https://1drv.ms/v/s!AmQX_5E8vexdgZdTOWLrlDj183w2Rg?e=OJTPgO

Registered Drone Pilot

https://1drv.ms/v/s!AmQX_5E8vexdgZdUq6j8p9PqyB6clg?e=jRarjp