I’m a Product Manager with 8+ years of experience building AI-first SaaS products across CRM - Marketing Automation, eCommerce, and ITSM domains. I’ve led high-impact product initiatives at WATI, Freshworks, and Charles GmbH, launching GPT-powered Co-pilot features, campaign automation, and segmentation engines that drive adoption and revenue.

My strength lies in combining user empathy with data-backed decisions. From owning end-to-end product strategy to collaborating across GTM and engineering, I’ve helped scale products across APAC and Europe—from 0 → 1 MVPs to PLG growth.

Passionate about solving complex problems with elegant, simplified solutions.

📍Locations: Chennai, India (Previously Berlin, Germany)

📞 Phone:  +91 90039-12604

📧 Email:  [email protected]

🔗 LinkedIn: linkedin.com/in/iamnaveenj

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🔧 What I love to do:

Break down big problems into multiple small ones

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Customer-Centricity Ensuring that the products are feature-rich, valuable, and relevant to the users.


Outcome-Oriented Focus on outcomes rather than outputs. Measure success by the impact the product has on users and the business.

Deep Collaboration Building cohesive and well-integrated products while being easy to work with.

Rapid Iteration Launching minimum viable products and then refining them based on user feedback and data

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Integrations worked:

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Portfolio

Published articles:

SaaS, it's time we learn from the Gaming Industry | HackerNoon

🧗‍♀️Skill Sets:


⚒️Tools:


🧠 Favourite Frameworks:


  1. Double diamond 💎
  2. Think it, Build it, Ship it, Tweak it 🚢
  3. RICE Scoring Model
  4. Design thinking
  5. Lean startup
  6. Agile product management

👔Career Timeline:


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💼Work experience


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SuperOps

Product Manager | April 2026 - Onwards

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**WATI by Clare.ai**

Senior Product Manager | March 2025 - March 2026

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**Freshservice by Freshworks Inc** **

Staff ****Product Manager | July 2024 - March 2025

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Charles GmbH (1.2 years)

Product Manager L3 | May 2023 - June 2024

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*Freshworks CRM by Freshworks Inc** *(6 years)

Senior ****Product Manager | January 2023 - April 2023

Product Manager | January 2020 - Dec 2022

Marketing Automation Specialist | May 2017 - Dec 2019

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Digitally Inspired Media (1.4 years)

Junior Digital Strategist | February 2016 - May 2017

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**Blazedream** (6-month internship)

Management Trainee | June 2015 - January 2016

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Praxify Technologies (6-month internship)

Management Trainee | April 2014 - August 2014